Privacy Policy

Effective Date: 26/03/2025

This Privacy Policy outlines how The Mauger Trust (ABN 90 384 864 709), trading as Agency Monitor, collects, stores, and uses personal information through the use of our software and services. We are committed to protecting your privacy and handling your information responsibly and transparently.

By using Agency Monitor, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Agency Monitor is a cloud-based software platform, postal address at 47 Chute Street, Diamond Creek, VIC, Australia. We provide SEO and Google Ads monitoring and reporting services to agencies around the world.

2. Information We Collect

We only collect the information necessary to provide our services and operate our platform. This includes:

• Name and contact details (email, phone number)
• Business name, domain name(s), and client names
• Connected accounts (e.g. Google Analytics, Google Search Console, Google Business Profile)
• Email configuration details (if provided for sending reports)

We do not collect sensitive personal information beyond what is listed above.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and deliver the core functionality of Agency Monitor
• To manage your account and provide customer support
• To send system notifications and service updates
• To analyse usage and improve the platform
• To send promotional offers or updates related to Agency Monitor 

We do not sell or rent your data to third parties.

4. Third-Party Access

The only third party with access to your data is Stripe, our payment processor, which handles subscription payments securely. Only billing and transaction details (not your SEO or client data) are shared with Stripe. Your connected Google services (Analytics, GSC, GBP) are accessed only to display and report on your account data. We do not share or export this data beyond your account.

5. Cookies and Tracking

We use a minimal set of cookies for the following purposes:

• To maintain your login session
• To manage temporary preferences (e.g. dismissing UI notifications)
• For authentication and basic security 

No third-party tracking or advertising cookies are used.

6. Data Storage and Security

All data is stored securely in Australian data centers. We use industry-standard firewalls and Cloudflare protection to prevent unauthorized access, and implement encryption and other safeguards to keep your data safe.

7. Data Retention

If your account is cancelled or terminated, we retain your data for up to 365 days in case of reactivation or legal/accounting obligations. After this period, your data is permanently deleted from our systems. You may also contact us at any time to request deletion of your data.

8. Your Rights

As a user, you have the right to:

• Access the information we hold about you
• Request corrections or updates
• Request deletion of your account and associated data
• To make a request, contact us at support@agencymonitor.io.

9. Children and Age Restrictions

Our platform is intended for users aged 18 and over. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and it is your responsibility to check for updates. Continued use of the platform after changes have been posted indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 support@agencymonitor.io

📍 47 Chute Street, Diamond Creek, VIC, Australia