Effective Date: 26 March 2025

These Terms and Conditions (“Terms”) govern your access to and use of the Agency Monitor platform (“Service”, “Software”) provided by The Mauger Trust (ABN 90 384 864 709), trading as Agency Monitor, located at 47 Chute Street, Diamond Creek, VIC, Australia (“we”, “us”, “our”). By using our website or software, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

1. Overview of Services

Agency Monitor is a subscription-based SaaS platform that provides SEO and Google Ads monitoring, reporting, rank tracking, and related agency tools. The software is provided on an “as-is” basis and is subject to change at any time without notice.

2. Eligibility

You must be at least 18 years of age and have the authority to enter into binding agreements in order to use this Service. You are responsible for ensuring your use of the platform complies with applicable laws in your jurisdiction.

3. Account Registration

To access our Service, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

4. Subscription Plans and Pricing

We offer multiple subscription plans, including:

• Starter – $39 USD/month (weekly rank tracking)
• Growth – $119 USD/month (weekly rank tracking)
• Agency – $269 USD/month (weekly rank tracking)

(Equivalent daily rank tracking plans are available at $59, $169, and $349 USD/month.)

All plans are billed in USD. For Australian users, a 10% Goods and Services Tax (GST) will be added to the total subscription cost. We use Stripe for secure payment processing.

Pricing is subject to change and will be updated on our website. Existing users will be notified via email in advance of any pricing changes.

5. Free Trials and Billing

New users may be eligible for a free trial, as specified on our website. After the trial period, your selected subscription will be billed unless cancelled.

You must provide a valid payment method. If a payment fails, we may suspend or terminate access to the Service until payment is resolved.

6. Fair Use Policy

Each subscription is intended for use by a single user or team, in accordance with your selected plan. Sharing access outside your agency or using the platform in a way that circumvents intended limits (e.g., scraping, excessive automation, or reselling access) is considered a breach of this policy and may result in suspension or termination.

7. Support and Maintenance

Support is provided via our ticketing system in the app and on our website or by emailing support@agencymonitor.io. We aim to respond to all queries within 24 business hours. The platform is regularly updated to improve performance, but we make no guarantee of specific release schedules.

8. Service Availability

While we aim to provide a reliable service, we do not guarantee uptime or continuous availability. The platform may experience interruptions due to maintenance, technical issues, or third-party outages. We are not liable for any loss or damages resulting from such disruptions.

9. Data Collection and Privacy

We collect standard business and contact information such as names, email addresses, phone numbers, agency/client names, and domains, as well as email configuration settings as required to utilise our platform. You may also connect your Google Analytics, Google Search Console, and Google Business Profile accounts.

This data is used to deliver the service and may be used to send relevant product updates or promotional messages. We do not share or sell your data to third parties.

Please see our Privacy Policy for full details.

10. Cancellation and Termination

You may cancel your subscription at any time by providing 48 business hours’ notice before your next billing cycle. No refunds will be issued for unused time after a billing cycle has begun. Your subscription needs to be cancelled via the stripe platform and can be accessed from within the Agency Monitor App.

We reserve the right to suspend or terminate your account if you violate these Terms, particularly the Fair Use Policy, or at our discretion for misuse of the platform.

11. Modifications to Terms or Service

We may update these Terms periodically. The latest version will always be available on our website. Continued use of the Service after changes have been posted indicates your acceptance of the updated Terms.

Pricing changes will be communicated via email in advance of taking effect.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, profits, or data resulting from your use or inability to use the Service.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of that jurisdiction.

14. Contact

If you have any questions about these Terms, please contact:
📧 support@agencymonitor.io
📍 47 Chute Street, Diamond Creek, VIC, Australia